MDB and Edgars : ****

MBD was appointed by Edgars after the takeover (or whatever) and then suddenly I have account in arrears when I was not even in the country for the last 3 years of which I have proof. Last year , I received my first email by which I’m told to pay an amount which until now I have no idea where it came from . I provided them evidence ( receipts) of the payments done two years prior of full settlement but they continued harassing me on email in intervals urging me to pay a ridiculous amount which increased. At first they couldn’t provide me with the amount when asked and then suddenly a couple months ago, they asked for my id number etc to which I responded with asking them why they wanted my id when they are proclaiming I’m owing. The emails stopped for a couple weeks and then suddenly harassment started again with emails threatening and some ridiculous amount .

I arrived back in Cape Town in July after over 3 years and a week prior to this, I received another email from them but this time with a payment link. Within 3 days of my arrival , I decided to pay the full amount as I just wanted this out of the way and I did not feel like fighting with these *********** people. Then suddenly , I get another email urging me to pay , this surely set me off completely as I had paid it In full. The audacity in which they asked me to send proof. I sent the proof of payment of the account jn full. Then this is followed up with another 140 for Goodness knows what. I called them to find out what it was for but of course that took a whole lot of calls over days including emails until I finally got through to a very rude person with no professionalism at all .

I followed up with emails requesting a settlement letter as well as attachments of my payment and where I put to pay in full so there was no error or lesser amount to put in , however , this additional amount was put in days after I’ve settled .

They are refusing to reply to my emails , of which I’ve sent numerous amounts and of course in the last call with Ms rude , who told me that it will accumulate and increase, but they fail to provide any answer to any emails, no settlement letter and is asking for funds which was never mentioned before . I do not think that it is fair for me to have to pay this extra amount as this is already an account which was paid up before which I’ve paid again now to avoid any issues but now they’re just ridiculous. I want my settlement letter as well as cancellation of account as I am leaving the country again and I’m not even sure when I will return , however , this organization is extremely bad and should be reported to the ombudsman for their bad practices.