MDB ***********

I am not sure whether my English is not good enough for MBD to understand what I am asking from them. For the past 3 month, I have been asking them to update my account status and balance. I also asked them to send me our installment agreement letter, instead they keep sending me breakdown statement. I keep calling and every time I speak to a different consultant, they will promise to send it, but they don't. Last month they made me pay R900 in order for them to be able to send me whatever I asked for. Then before month end, they debited my account R700 of which They know very well that I get paid month end, and they always debit on the last day of the month. They don't even bother updating my record on the system. They're so *********** and unprofessional. This whole thing is messing up my credit record and they just don't care.