JH
Johan H

1 reviews | Active since Dec 2014

18 Oct 2018, 10:47

MBD/VODA***KENCOM

Vodacom handed an alledged account that was ported out to Cell C 4 years ago over to MBD for collection. receiving numerous SMS reminders i responded to MBD and provided all documentation supporting the settlement of the account. Absolutely no response from MBD, Ignatious Jika. again i submiited documents to Boitumel Mahlangu , no response. When i phone the call centre and requested to speak to the manager of Boitumelo i was informed that he/she is not interested in taking my call and i was cut off. How do one resolve issues like this if the company harassing you for payment is not interested in talking to you.I requested them to summons me to court, no answer. Client Services of MBD promised to investigate and come back to me on this matter, ja right!! It seems to me MBD and Vodacom is the same if it comes to customer service , absolutely useless!!

0
Replies (2)
MBD
MBD's reply18 Oct 2018, 13:45
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

Best regards,

MBD
MBD's reply18 Oct 2018, 15:34
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

Best regards,