MBD/TRUWORTHS CANT WORK with accounts

Ok SO MY ISSUE WITH TRUWORTHS/MBD HAS BEING ESCALATED TO WHERE I RECEIVED A LETTER STATING I AM IN ARREARS OF 560 ON MY TRUWORTHS ACCOUNT( LETTER WAS DATED THE 6 DECEMBER 2024) SENT VIA SMS WITH A LINK TO ME ON THE 13 DECEMBER 2024( SMS HAD A LINK FOR ME TO OPEN TO READ THE LETTER), TRUWORTHS HAS ALSO DECREASED MY CREDIT LIMIT. HOWEVER AFTER MANY EMAILS TO TRUWORTHS WITH THE PROOF OF PAYMENT THEY STILL INSISTING THAT I AM ARREARS!!!!! THE CALL CENTRE AGENTS CUT THE CALL WHEN I TRY EXPLAIN THAT I MADE A PAYMENT ON THE 30 NOVEMBER 2024. THE SAY THEY NOT INTERESTED ALL THEY WANT IS THE 560 PAID AND A PAYMENT ARRANGEMENT NEEDS TO BE MADE!!!! WHAT A JOKE CAUSE A PAYMENT FOR DECEMBER 2024 HAS BEING MADE, WHEN I ENTER THE STORE THE STORE ASSISTANTS APPARENTLY CANT LOCATE MY ACCOUNT EVEN WITH MY TRUWORTHS CARD!!!!! HOW FRUSTRATING THAT PEOPLE WITH SO CALL KNOWLEDGE IN ACCOUNTS CAN'T ALLOCATE A PAYMENT CORRECTLY!!!! PUT A CLIENT THROUGH HELL AND THEN YOU GET CONSULTANTS WHO THROW A PHONE DOWN. TONY FROM MBD YOU SHOWED YOUR MANNERS ARE BAD/ MBD HEADS KINDLY TEACH YOUR CONSULTANTS HOW TO.LISTEN AND HAVE WORK ETTIQUETE THIS IS DIRECT REFLECTION ON YOU AS HEADS