MBD/Nutun - ****ty service, we don't care attitude

I made a payment of R2,000 for my Game account on the 13th of December 2024 to an Easypay account that I had received from MBD on the 29th of November 2024. That payment was never allocated to the Game account meaning more interest is accruing

They started calling me for breaking an arrangement and I advised them I had paid and was even willing to pay any overdue account so this account can go back to Game. The asked me to send an e-mail with POP to *** which I did on the 24th of December. They continued calling me for a payment and even asked me to send the information again to *** which I did on the 30th of December 2024.

Upon follow up, I received some of the most responses, telling me that people who do allocations are on holiday. Most of the times if you continue probing they will just drop you off which has happened a few times.

Today, the 17th of December, over a month later I have called them and got met with the same rudeness and no desire to assist. Now they are asking me to send a whatsapp message and I'm asking what happened to the e-mails and they are claiming they haven't received the two e-mails even though I send to the correct e-mail addresses and the e-mails didn't bounce back.

A few questions to MBD, 1. why would it take more than one month to allocate a payment on your own easypay number that you provided 2. Is this your way of trying to retain accounts in your fold? 3. Why are your agents so rude?