RS
Robert S

1 reviews | Active since Sept 2013

10 Jan 2017, 11:51

MBDCS - CONTINUES SEND ME SMS''s AFTER PROOF OF PAYMENT WAS SENT

<p>RCS has handed me over to MBDCS becuase they have not received any payments from me since September 2016. It was brought to my attention that it was because we started paying via EFT.</p> <p>I had to call MBDCS multiple times to get the right email adress from them (each time I was given a different one that didn't exist) until I finally got one that went through (November 2016)</p> <p>Since then I still receive sms's that I need to phone them and they have no record that I sent any proof to them!</p> <p>They are froadsters who delibratly postpone the feedback to RCS to resolve the matter in order to get more out of it! And I am not the only one this has happened to!</p>

0
Replies (2)
MBD
MBD's reply11 Jan 2017, 09:24
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply07 Feb 2017, 13:33
Official

Dear Sir/Madam

With reference to your query logged on the 10 January 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.