MBD - WORST / UNPROFESSIONAL / SHOCKING SERVICE027

I honestly do not know why Standard Bank has to sell their debts when they have their own Collections Department. They've now sold it to the worst collection Attorneys ever, Munnik Basson Da Gama, they are unprofessional, payments made does not reflect on your Statement. Several emails and Whatsapp's sent to request correction. Even emailed the Attorney Nikki for assistance, and yes I am still waiting. Sent email to Lesego Molepo as well (4 times already). They have a cheek to charge you for phone calls / sms's and emails. We should be charging them for follow ups as well seeing they don't have the decency to respond. It scares me to think what my outstanding balance is when they cannot even allocate payments correctly. Poor administration of my account in my opinion.