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Brandon H

1 reviews | Active since Mar 2009

30 Oct 2018, 08:04

MBD - UNPROFESSIONAL AND ******* ACTIONS TO GAIN MORE MONEY FROM CLIENTS

1.st complaint:

I get a call from your call center this morning.

Your agent cant even pronounce my surname properly. Can she not read? I correct her and she responds with "my bad". Please explain to me who your agents think they are that they can totally mess up a clients surname and then brush it off with "my bad"?

She then goes on to get ask me for my date of birth etc etc. I confirm the above and then point out the issues with this situation.

1. She doesnt pay attention with what is on her screen in front of her. 2. She doesnt show any professionalism at all. 3. There is no need to phone me because I have already paid the specified amount last week. 4. There is no need to call me because you are merely adding charges onto an account which I am paying up to date.

She then asks if I am done? WHO DOES THIS PERSON THINK SHE IS?????? HOW IS SHE EMPLOYED WITH MBD AND A REPRESENTATIVE OF MBD???????

I then say no, I want to speak to her manager. She then asks me "Do you want to speak to my manager?" I will assume she wasnt paying attention and doesnt understand how business works so lets say she was not being sarcastic at this point.

I then say 'YES'........'THAT IS WHAT I ASKED FOR'.

She presumably puts the phone down to go call her manager I presume, although I think she was not doing this at all.

A minute later the line just goes dead.

I then call your listed landline from your website. I get to a Phumlane (I presume this is her name.) Yes, I screamed and shouted and I dont care. MBD are the most unprofessional and totally useless people I have even had the misfortune in dealing with.

She then puts me on hold, bounces me through the call lines and then cuts the call. Every time I call back, she does the same without picking up the call and cuts it after three minutes.

SO MBD. Your call center that has been calling me on a saturday morning at just past 07h00 can stop.

All the calls you are making to me to instruct me to pay monies I have already paid or will be paying can stop. You can also work out how you are going to reimburse me for the airtime I wasted on Phumlane and her manner in which she "shows" angry clients she thinks she knows better.

I also expect that both of these people are going to be disciplined and I expect a full update with proof of such.

You can also reverse all the costs you have added to the account with these **** calls of yours as well.

I expect an itemized bill showing the reversals of such.

0
Replies (5)
MBD
MBD's reply30 Oct 2018, 09:24
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

BH
Brandon H's update02 Nov 2018, 11:03
Reviewer Update
Fri 2018/11/02, 11:01 AM Good day Linda. I will now take matters further. Regards. Brandon Henery. From: Sent: Wednesday, 31 October 2018 12:47 PM To: Linda Montzinger Subject: Re: ********** ********** 50 Good day Linda. I find the below email communication a slap in the face to be fair. I communicated to MBD on more than one occasion that I was unemployed for eight months of the year and I am going through legal proceedings with the MEIBC against my former employer with the outlook of a very serious settlement being the outcome. This is due to be concluded on the 29th of November and will set the benchmark fr many cases going forward. Further to this, I also communicated that I would be paying R250 per month going forward until such time that the account is settled once and for all as I am now employed again for a month and a half so far - take note of this advisory by the way. Considering this account was up to date prior to my unfair dismissal and zero monies being deposited into my account for 2/3rds of the year, it is absolutely laughable that a statement by yourself will be made regarding 'please try to get the account up to date as soon as possible'. Further to this, the interest charged is ludicrous and downright bordering **************** as the interest on the monthly installments and arrears is in effect what I am paying for. Absolutely satisfying to know that MBD and RCS are literally cutting the throats of people with interest and unnecessary communications to charge the clients more and force them to pay more. Are you aware of the current unemployment rate perhaps? Please find out and revert back to me. I don't think the crux of my email actually hit home with you. I also feel that MBD is essentially ignoring my demands based on their actions as you email absolutely ignores the points I bring across against YOUR staff. Please understand that I, like many and indebted South African am still a paying client to MBD and RCS. I will be treated as such and not treated as a common ******** or less than a fellow human being. I expect before close of business day, a full itemized account of what I have been charged for from February to date - all costs included. I have a right to this and I will be making a serious point with MBD. I also expect that you, Linda, have a look into how many times I was contacted by MBD since Saturday and advise me if that was 'minimal communication'? There is only one collections center that contacts clients on a Saturday early am and it sounds like a nightclub in the background. What processes and actions are being taken against your staff and their appalling conduct? Please keep in mind that this is not the first time I am complaining about MBD staff and their horrible attitudes and poor communication. My next step is a legal route to which I am entitled and have the means. Please do not insult my intelligence, my rights as a consumer and a human being as well. Regards. From: Linda Montzinger ********** Sent: Wednesday, 31 October 2018 12:29 PM To: ' Subject: FW: ********** ********** 50 Good day Mr. Henery Thank you for the e-mail received and we regret the inconvenience caused by the level of service received. It is not our intention to dissatisfy you. We have noted your requested arrangement of R250.00 and froze your file to minimize communication , however your Total arrears amounts to R1075.53 . Please try to get it up to date as soon as you can and kindly be advised that short, late or non-payment may have an adverse effect on your payment profile . We looking forward to seeing your account up to date so that you may be able to enjoy all the benefits as an account holder. Kind Regards, Linda Montzinger Customer Service Consultant MBD Credit Solutions asset intelligence
BH
Brandon H's update02 Nov 2018, 11:04
Reviewer Update
WOW MBD! Look at the comment below on my posting...... I should get in touch with this person and take matters further legally. There is a very strong case here for sure!
MBD
MBD's reply05 Nov 2018, 13:29
Official
Dear Sir/Madam


With reference to your query logged on the 30 October 2018.
 
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. 
 
 
Kind regards 
COMPLAINTS OFFICER 
 
MBD Credit Solutions (Pty) Ltd. 


BH
Brandon H's update06 Nov 2018, 15:22
Reviewer Update
To MBD. I do not care that you are trying to silence me and avoid any communications regarding this complaint. You have actually ignored my requirements and ignore my questions. How is it that MBD do not charge communications to the accounts of the people handed over to them? Please explain so the rest of South Africa can see? Also, how can one be treated so poorly and then be ignored with requests? And in closing, I requested a detailed breakdown of all your charges to my account. You provide me with images which neither a desktop computer or smart phone can open. Explain?