RP
Ritesh P

1 reviews | Active since Apr 2014

25 Jun 2018, 16:10

MBD TV LICENCE DEBT COLLECTORS CODE OF CONDUCT

They have absolutely no ethics when talking over the phone or knowledge on the Debt Collector’s Code of Conduct. They demand personal information to verify that they are talking to the right person, but they ask for someone else over the phone. They then continue being rude threatening and indicate that they will call every day. My TV Licence is paid up but today i still receive a call from ********** 350 demanding payment from the most arrogant person ever still asking for someone else. I will never give out personal information over the phone yet we have people that assume they have a right to request this, I know who i am so if you need to verify find another way.

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Replies (2)
MBD
MBD's reply26 Jun 2018, 09:04
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply29 Jun 2018, 09:12
Official

Dear Sir/Madam

With reference to your query logged on the 26 June 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.