IP
Ilze P

1 reviews | Active since Apr 2025

18 Feb 2026, 11:03

MBD Took my Money and Harass Strangers to get hold of me

I accepted a settlement offer on an ABSA Personal loan acc. I paid it in full on 28th January 2026. Until today I've not received a paid up letter. I have sent more than 25 emails and 47 phone calls. You are lucky if a call gets answered at all and on the rare occasion that someone does answer, the call is dropped instantly.

Even when the call is dropped, no one phones me back. I cannot get hold of anyone, their WhatsApp channels are a joke as it's not attended to and in the meantime they text me 5 threatening messages a day and ABSA has sent me more letters regarding this.

To top it all off - they started phoning my brother's ex girlfriend of 20 yrs ago that we have no contact with looking for me...... *** then she posted on FB about how she's being harassed for my debt and other people had to me know.

I dealt on email with Karabo Modisane and Bongani Ntshangase they stopped responding the minute i paid and sent proof of payment.

0
Replies (2)
MBD
MBD's reply18 Feb 2026, 13:58
Official
Good day Mr  Pio

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
IP
Ilze P's update17 Mar 2026, 11:00
Reviewer Update
It's been nearly two months since i accepted and paid the settlement offer. I have had email communication Phindile Mncwangi but nothing has been resolved, or settled. This is completely unacceptable and as it stands the bank is reporting non payment. Besides dealing with this issue, the same consultant is still offering me settlement on a weekly basis for a debt i have already settled. This needs to be resolved ASAP, i want confirmation from ABSA and MBD with a paid up letter ASAP.