SL
Sd L
1 reviews | Active since Jul 2015
04 May 2022, 16:47
MBD *******
I have repeatedly tried contacting you with regards to a refund of over R20000 that is due to me. Getting hold of anyone competent at MBD to deal with this matter is **********. Whenever I mention REFUND, the call always seems to disconnect. Today, I spoke to someone named Athenkozi (sp), who advised that he would get your Finance dept to email me TODAY with regards to the refund and he would follow up with me as well as to whether the email was received. No follow up and no email received. However, if you owed money the incessant calls never stop. MBD needs to refund the credit balance on this account - Holding onto this money constitutes theft.
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Replies (2)
MBD's replyOfficial
05 May 2022, 13:34Dear Sd Ly
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply05 May 2022, 13:34
Official
Dear Sd Ly
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
SL
Sd L's updateReviewer Update
05 May 2022, 15:14It is extremely frustrating to deal with your call centre who is barely audible and transfers you around in circles if you eventually get hold of an agent. I contacted your call centre thrice today, was first in the queue on 2 of those occasions and then get advised that you have high call volumes WHEN YOU INITIALLY ONLY HAD 4 PEOPLE IN THE QUEUE!! Told to leave your name and number, get called back eventually and just white noise on the line. Eventually got hold of an agent, asked for your finance dept and was transferred to another call centre agent who told me to contact *** as this is apparently your reception and they would be able to transfer me to finance. Of course, this was just a different call centre number. Your staff are *********** by design - deliberately intended to frustrate. IT IS CLEAR THAT MBD DOES NOT WANT TO DEAL WITH PAID UP ACCOUNTS OR REFUNDS.
SL
Sd L's update05 May 2022, 15:14
Reviewer Update
It is extremely frustrating to deal with your call centre who is barely audible and transfers you around in circles if you eventually get hold of an agent. I contacted your call centre thrice today, was first in the queue on 2 of those occasions and then get advised that you have high call volumes WHEN YOU INITIALLY ONLY HAD 4 PEOPLE IN THE QUEUE!! Told to leave your name and number, get called back eventually and just white noise on the line. Eventually got hold of an agent, asked for your finance dept and was transferred to another call centre agent who told me to contact *** as this is apparently your reception and they would be able to transfer me to finance. Of course, this was just a different call centre number. Your staff are *********** by design - deliberately intended to frustrate. IT IS CLEAR THAT MBD DOES NOT WANT TO DEAL WITH PAID UP ACCOUNTS OR REFUNDS.