GB
Geraldine B

1 reviews | Active since Mar 2018

01 Mar 2018, 15:58

MBD - The ultimate in harrassment!!!

I am harassed daily with calls, messages and emails daily. Even when I have made a payment and told no less than 3 call centre staff this, you can guarantee an hour later my phone will ring with another harassing call, another email or two as well as a follow up message just in case. I then get told if I sign up to a debit order all this will stop.... Really? Am I being bul**** and harassed into allowing a debit order on my account, even though I EFT monthly. This is harassment, no doubt about it. I will not have a debit order added to my bank account by a company that is so rude, *********** and unprofessional. I sincerely hope I am not being charged for each SMS, call and email I receive because trust me when I say I will not be paying for this. If I have told one person on the phone that I have paid, and will continue to pay, then why the hell should I be liable for the barrage of correspondence I am subjected to daily! This is not on MBD -get a life and stop harassing people as I see on this site I am not the only one going through this cr*p.

0
Replies (4)
MBD
MBD's reply02 Mar 2018, 08:44
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

GB
Geraldine B's update02 Mar 2018, 10:59
Reviewer Update
Well well well... I received an email this morning from Linda at MBD advising they will freeze my account so minimize communication. Not an hour later and I have already received a call and an SMS!! The harassment continues!!!!!
MBD
MBD's reply16 Mar 2018, 10:37
Official

Dear Sir/Madam

With reference to your query logged on the 01 March 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

GB
Geraldine B's update23 Oct 2018, 14:23
Reviewer Update
Good afternoon. Once again I am being bombarded with calls, emails and SMS's. I have not once or twice but tens upon tens of times in the last month confirmed a monthly payment plan, have been paying monthly and will continue to do so - yet everyday without fail I am receiving calls and SMS's, which I am being billed for!! This is not on as there is no reason to be billing or to be making said calls etc. There is a payment plan and I am paying - STOP HARASSING ME.