VS
Viresh S

1 reviews | Active since Nov 2021

05 Apr 2023, 14:53

MBD *****sters

I had a loan with capitec which I stopped paying in 2012 due to their incompetence and them keep double debbiting my account. I got a call at the beginning of the year stating that they have taken over the account. So I question the consultant as to why she is calling if I have not made payments for over 10 years 2 the account. She says there was a payment made in 2020 and that's the reason they have taken over the account to get the balance. I asked her for proof of the payment or some sort of statement which she said she cannot provide me. When I looked at my credit profile I noticed that they have now added a judgment against my name with the full amount outstanding. I called them up and spoke to Zithulele Dlamini and he also advised that there was a payment that was made but he was not sure if it was January or Novemeber of 2020. This made me suspicious so I asked how was the payment made and he advised via a cash deposit. This is absolute nonsense coz I hate going into the bank and all my accounts are paid via debit order. So I asked for proof of the payment and he advised he will send it to me. I will be taking this matter further to the NCR as this is wrong. I have not paid this account in over 10 years as I was disputing what capitec was doing and now out of the blues MBD is messing up my credit profile and telling me I made a cash deposit but cannot provide me the proof of when and where the payment was made

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Replies (1)
MBD
MBD's reply05 Apr 2023, 15:06
Official
Dear Mr Singh

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD

Best regards,