1 reviews | Active since Nov 2021
MBD *****sters
I had a loan with capitec which I stopped paying in 2012 due to their incompetence and them keep double debbiting my account. I got a call at the beginning of the year stating that they have taken over the account. So I question the consultant as to why she is calling if I have not made payments for over 10 years 2 the account. She says there was a payment made in 2020 and that's the reason they have taken over the account to get the balance. I asked her for proof of the payment or some sort of statement which she said she cannot provide me. When I looked at my credit profile I noticed that they have now added a judgment against my name with the full amount outstanding. I called them up and spoke to Zithulele Dlamini and he also advised that there was a payment that was made but he was not sure if it was January or Novemeber of 2020. This made me suspicious so I asked how was the payment made and he advised via a cash deposit. This is absolute nonsense coz I hate going into the bank and all my accounts are paid via debit order. So I asked for proof of the payment and he advised he will send it to me. I will be taking this matter further to the NCR as this is wrong. I have not paid this account in over 10 years as I was disputing what capitec was doing and now out of the blues MBD is messing up my credit profile and telling me I made a cash deposit but cannot provide me the proof of when and where the payment was made
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Best regards,
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
Best regards,
