MBD Service sucks

My Foschini Account was handed over to MBD and I settled it last year, 2022 in July. I was promised a paid-up letter from then which was not received. I have been phoning MBD changing consultants who were kind enough to request the letter on my behalf. However, from July last year and despite my phoning and emails sent, I still haven't received the paid-up letter. My advice to anyone whose account has been handed over to MBD, do not pay them but pay the company you have a contract with because they will ignore you. At Foschini, my account is still in arears but I and MBD know very well that it is paid-up. The unfortunate part is that MBD will leave you hanging after paying your account and they couldn't care less about you.