RP
Raheel P
1 reviews | Active since Jan 2019
01 Jul 2025, 09:02
MBD service is pathetic
I received a call in the beginning of May regarding a Vodacom account , I then paid the full amount outstanding. To date I have called MBD several times for a paid up letter or to speak to a supervisor. Supervisor's are never available , agents are ill equipped to assist the caller , there is a huge language barrier , agents are not able to transfer you. I sent an email on the 30th May (QWR***) still no response. This collections company offers such bad service - it feels like a ****.
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Replies (2)
MBD's replyOfficial
01 Jul 2025, 19:24Dear Raheel P
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
MBD's reply01 Jul 2025, 19:24
Official
Dear Raheel P
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer MBD
RP
Raheel P's updateReviewer Update
06 Jul 2025, 14:19It's been days now and still no reply or contact???
RP
Raheel P's update06 Jul 2025, 14:19
Reviewer Update
It's been days now and still no reply or contact???