MBD ********. Pathetic service.

I am appalled and disgusted at the pathetic service from MBD debt collection company. I have a Jet account that fell into arrears, and was handed over to MBD. On the 1st Feb, I got a call requesting an arrangement be made, I did so, and made the arrangement for the Friday of that week. On the 2nd Feb I called them to confirm the amount, to pay up the account. When I called I was informed that there was no reason to pay the full amount, and because the account is new and still current, that I should just pay the outstanding amount and the account would be handed back to the store. I did so, and then was informed that I needed to wait a few days before I got the paid up letter and that it would be handed back to the store. A couple days after, I started getting calls again from MBD not knowing anything about the payment made. That’s when I asked to speak to the manager, Ignatious Jika, who asked for the proof of payment, and did an answer investigation. Well apparently, and very conveniently, only the calls on the 1st Feb were found, and guess what, now almost 2 x months later I am getting calls again from MBD and no feedback from Ignatious Jika, and off course none of the previous emails, conversations, etc. have ever happened.