CC
Claudette C

1 reviews | Active since Jul 2022

18 Jul 2022, 20:41

mbd ****

hi. i have been getting calls from MBD saying that my home choice account is in arears. I opened the account in April 2022.i have been paying my installment in the 1st of every month. I did not give them an alternative number, but they have been calling my friend every day and hassasing her. I called mbd home choice regarding the matter. a lady told me my account is in arears on they side that's why theyve been calling. I asked how did you get my friends number to call because I did not give it to you guys. she says we can't get into that right now and please pay your account. she cannot give me answers for anything so I emailed home choice today and within couple of hours I got a reply from them stating my account is up to date and that I'm not in arears. I have proof of payments and an email that was sent to me. I told them about the calls they just told me sorry about the inconvenience that's all. I need to sort out this matter because this is becoming very annoying.

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Replies (1)
MBD
MBD's reply19 Jul 2022, 15:47
Official
Dear Ms Chetty

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer
MBD