MBD -SBSA iStore credit card

Item: MBD
Rating: 1
Author: Gift N

I was offered a settlement discount by MBD for my SBSA credit card that was sold to them. I accepted the discount and settled the account on the 3rd of February, 2023. I was then told that my paid-up letter would be sent to me within ten working days, but this has not happened. I have called MBD 8 times after the 3rd, and each time the consultants tell me that they have sent a request to the relevant department. Sad to say that I have not received that paid-up letter to this day.

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Replies (2)

MBD's replyOfficial

20 Apr 2023, 16:16

Dear Mr Ntuli

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.

Kind Regards
Complaints Officer
MBD

MBD's reply20 Apr 2023, 16:16

Official

Gift N's updateReviewer Update

21 Apr 2023, 09:40

Good day, MBD

I have received the paid-up letter; however, my initials are incorrect. My initials are GS and not SG. I do not understand how you could make this mistake, as I have sent my ID copy to you numerous times.

Kind regards,
Gift Ntuli

Gift N's update21 Apr 2023, 09:40

Reviewer Update