RU
Rob U

1 reviews | Active since Aug 2012

08 May 2018, 11:32

MBD SABC harassment

Only given a 1 star rating because it is not possible to give a minus start rating. For over a month I have been harassed (at least a call every second day, including Saturdays, and after hours) by MBD's call centre over a SABC license. Despite having told numerous call centre agents that 1) I cancelled the license more than 10 years ago and 2) I no longer own the cc which had the license, they still keep calling and smsing. This despite having spoken to a call centre 'supervisor'. Clealry the call centre agents don't listen, take notes or escalate matters, even when requested to do so So MBD, again, its not my fault that SABC does not keep proper records. Please advise to which law society MBD belongs so that I can lodge a complaint of harassment and incompetence. Anyone know if ******** charges can be laid for harassment ?

0
Replies (2)
MBD
MBD's reply08 May 2018, 13:44
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

Best regards,

MBD
MBD's reply31 May 2018, 10:25
Official

Dear Sir/Madam

With reference to your query logged on the 08 May 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

Best regards,