MBD ripping us off

I am here complaining about the kind of service and inconsitancy that the consultants from this company have with regards to information.

I have been getting calls that i was handed over by virgin active of which of this account I know that virgin active indicated to me that the account is frozen yet at MBD it was not.

The consultants were unable to give me information yet they were instructing me to pay something that I always tell them that the membership has issues and needs fo be sortEd out.

I asked some of the consultants to refer me to their manager and they told me that they are not allowed to do that and i asked how so since they were unable to give me clear information and i need some that could assist me. I ended up getting the email for the manager named andrew but when i sent emails the emails kempf on bouncing back.

I don’t know how to deal with this as now they are charging excessive interest and charging me for the calls that i never asked them to make go me and their rates are flippen expensive abf for no reasons as ther are not attending to my issue and taking priority on it as everytime i get a call i have to explain my over again.

I am tired of doing the back and forth between VIRGIN active and MBD where as there is nothing that they are doing on their sidejust that all they do is charging interest and other cost that are so expensive.

Till to date i don’t have a clear way forward on this and considering all their internal issues.