1 reviews | Active since Aug 2012
MBD *******
on 8th January I settled my Truworths account frorR1195 which they said was the settlement amount. I requested a paid up letter and they said that my receipt will serve as a paid up proof and they will close the account on their side, on the 28th January I received an sms from MBD informing me I owe R150 on this account which is supposed to be closed. On 29th Jan I sent MBD an email with proof that I settled the account, to date no one has responded to my email and yet I keep getting calls to pay, please can I get clarity on this because is not happy about this. I got another call on 11 Feb saying I owe R185 when I explained my story to the agent they said there is nothing they can do I need to pay, today on 13th Feb I call to ask for banking details to make payment I am told I owe R229 HOW??? Please can I get a manager to explain how this is possible because I had settled this account and how I still need to pay for it!!
Kind regards Kagiso C
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
Best regards,
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd.
Best regards,
