KM
Kagiso M

1 reviews | Active since Aug 2012

13 Feb 2021, 13:54

MBD *******

on 8th January I settled my Truworths account frorR1195 which they said was the settlement amount. I requested a paid up letter and they said that my receipt will serve as a paid up proof and they will close the account on their side, on the 28th January I received an sms from MBD informing me I owe R150 on this account which is supposed to be closed. On 29th Jan I sent MBD an email with proof that I settled the account, to date no one has responded to my email and yet I keep getting calls to pay, please can I get clarity on this because is not happy about this. I got another call on 11 Feb saying I owe R185 when I explained my story to the agent they said there is nothing they can do I need to pay, today on 13th Feb I call to ask for banking details to make payment I am told I owe R229 HOW??? Please can I get a manager to explain how this is possible because I had settled this account and how I still need to pay for it!!

Kind regards Kagiso C

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Replies (1)
MBD
MBD's reply15 Feb 2021, 08:42
Official
Dear Sir/Madam

 We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER MBD Credit Solutions (Pty) Ltd. 

Best regards,