SB
Susan B
1 reviews | Active since Sept 2016
14 Feb 2022, 08:19
MBD Refuses to Provide Pay Off Letter.
I had an Edgars Account that was handled by MBD Inc in 2019. I paid of the account and till today I haven't received any Paid Up letter from MBD Inc. They just have million stories why they cannot give me the letter and every agent you speak to have a different story.
There customer care service does not work at all. You can call the number, no one will answer your call. I struggling for 2 years now to get a letter, no luck.
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Replies (2)
MBD's replyOfficial
14 Feb 2022, 08:41Dear Ms Bothma
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply14 Feb 2022, 08:41
Official
Dear Ms Bothma
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
SB
Susan B's updateReviewer Update
16 Feb 2022, 08:32As usual MBD is providing you with empty promises, indicating that they will look into your "concern" and then the request is going down their usual black hole.
Still no feedback from them. How difficult is it to provide a Pay Off letter?
As usual there Customer service numbers are also just ringing.
Still no feedback from them. How difficult is it to provide a Pay Off letter?
As usual there Customer service numbers are also just ringing.
SB
Susan B's update16 Feb 2022, 08:32
Reviewer Update
As usual MBD is providing you with empty promises, indicating that they will look into your "concern" and then the request is going down their usual black hole.
Still no feedback from them. How difficult is it to provide a Pay Off letter?
As usual there Customer service numbers are also just ringing.
Still no feedback from them. How difficult is it to provide a Pay Off letter?
As usual there Customer service numbers are also just ringing.