RP
Refilwe P

1 reviews | Active since Mar 2021

30 Jan 2025, 18:08

MBD POSSIBLE ****MERS!!!!

MBD AGAIN... WORST SERVICE AND POSSIBLE ****MERS..

ON THE 09TH OF JANUARY I EMAILED MBD, COPYING ONE OF THE CONSULTANTS THAT HAD HELPED ME PREVIOUSLY TO ASSIST ME WITH THE BALANCE OF ACCOUNT, WHICH I RECEIVED PROMTLY FROM THE COPIED CONSULTANT.... I THEN RESPONDED AND ASKED IF THEY COULD OFFER A DISCOUNT IF I SETTLE THE ACCOUNT, SHE RESPONDED AND PROVIDED ME WITH THE AMOUNT INCLUDING BAMKING DETAILS.

I PAID THE AMOUNT ON THE 11TH OF JANUARY AND SENT IN THE PROOF OF PAYMENT... OFF ALL MY ACCOUNTS I WAS CLOSING OR PAYING UP, I DID NOT HERE BACK ONLY FROM MBD, I MADE A FOLLOW UP ON THE 14th AND THE CONSULTANT RESPONDED TO SAY THE PAYMENT WAS UPDATED BUT DUE TO THE COMPANY NOT KNOWING WHICH DAY I WAS GOING TO PAY, THE DISCOUNT ARRANGEMENT WAS NOT CAPTURED... SO THEREFORE SHE HAS ESCALATED FOR THEM TO OVERRIDE THE DEBT MANUALLY...

TODAY IS THE 30TH OF JANUARY, I STILL HAVEN'T HEARD BACK SINCE THAT LAST COMMUNICATION, IVE SENT OVER 5 EMAILS, CALLED OVER 5 TIMES, NO ONE EVER GETS BACK TO ME NOR BOTHER TO ASSIST... FORGET ABOUT THE EMAILS AND THE CONSULTANT WHO USED TO RESPOND OR ASSIST,.... NO RESPONSE ON ANY OF THE EMAILS.

NOW YESTERDAY I SCROLLED THROUGH SOME OF THE OLD EMAILS FINDING ANY DIFFERENT EMAIL ADDRESSES FROM MBD THAT I MIGHT HAVE USED PREVIOUSL... SO MAYBE I COULD REACH OUT TO THOSE...

I EMAILED TWO OR SO, ONLY TO BE RECEIVING A FUNNY EMAIL ADDRESS BACK, NOW MY SUBJECT LINE CHANGED TO POSSIBLE SPAM.. AND ONCE MORE A DIFFERENT CONSULTANT SAYING THEY'LL ESCALATE..

I HAVE SETTLED MY DEBT WITH YOU GUYS AS PER THE AGREEMENT. . PLEASE KINDLY RESOLVE THIS NOW!!!!!!??

0
Replies (1)
MBD
MBD's reply30 Jan 2025, 19:24
Official
Dear Refilwe Phele

Thank you for bringing your matter to our attention we sincerely apologies for the experience you had with our staff. Kindly allow us the opportunity to investigate the matter and we will revert to you with our findings. 

Kind Regards, 
Complaints Officer MBD

Best regards,