MBD - Pathetic management

MBD does not don't deserve any star rating. My matter has been ongoing for +3 years. MBD call center agents calls relentlessly daily demanding payment on a Discovery credit card that was cancelled before any fees should have been incurred. Each and every time I have to provide context to different call centre agents whose hands are tied in providing a way forward. I request for a senior official to communicate yet this is not provided. I eventually recieve legal notcie and again ask to speak to a non-call centre agent yet this is ignored. What is most upsetting is the lack of response from MBD associates despite multiple attempts via email and phone calls to senior associates. In the meanwhile my credit rating bears the brunt of this non-response.

Continuous emails shared with the following non-response associates which I hope is addressed internally; ***; ***; *** <***>*** - you have received and read all my communication but did nothing about it.

@Discovery - please take note of the level of service you are receiving from entities you are affiliated with.