MBD: Paid up letters

Settled my 3x accounts months ago.

Call in everyday and email for assistance for paid up letters.

I am told by the call operator that their supervisor will call me back. No calls returned.

Emails are rep**** to and said to be directed to the 'relevant departments'.

They can call and harass you as many times as they want for payment and even after payment was made send summons to your home, sms and call you for monies that have been paid, but can't send a paid up letter in 3 months or respond.

I wanted to hold my 3rd payment back until my first 2 paid up letters were sent. Then was threatened to lose the discount on offer if I defaulted on the payment by the arranged date.

They say you receive your payment letters within 10 working days . So who is in default now?

This is actually ********* practices from this company towards people actually want to settle their debts and move forward with their lives.