RL
Rene L
1 reviews | Active since Mar 2009
04 Mar 2021, 14:09
MBD not supporting victim of false accusations by Vodacom
Vodacom handed me over mid last year. I’ve explained to both the attorneys and Vodacom that the accounts in question was closed years ago. Nobody is currently willing to help me resolve the false accusations made by Vodacom. I’ve submitted the grievance as per the process explained by MBD and contacted the Vodacom number provided by MBD after they’ve indicated that they cannot do anything about the situation. Vodacom again indicated that they also cannot do anything because the accounts were handed over to MBD. I am back at square one, without support from anyone of the parties involved and black listed for something I am not guilty off.
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Replies (3)
MBD's replyOfficial
04 Mar 2021, 14:33Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC
MBD's reply04 Mar 2021, 14:33
Official
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MUNNIK BASSON DAGAMA INC
RL
Rene L's updateReviewer Update
04 Mar 2021, 14:39Appreciate the rapid response and willingness to support
RL
Rene L's update04 Mar 2021, 14:39
Reviewer Update
Appreciate the rapid response and willingness to support
RL
Rene L's updateReviewer Update
31 Mar 2021, 10:05Good day. I am still awaiting feedback. It is nearly a month since you indicated that you will investigate and furnish me with feedback. I’ve received another notification from Vodacom to pay immediately. As I’ve explained before: I am not going to pay for a service I did not request, knew off and which should have been closed YEARS ago.
RL
Rene L's update31 Mar 2021, 10:05
Reviewer Update
Good day. I am still awaiting feedback. It is nearly a month since you indicated that you will investigate and furnish me with feedback. I’ve received another notification from Vodacom to pay immediately. As I’ve explained before: I am not going to pay for a service I did not request, knew off and which should have been closed YEARS ago.