CS
Charles S
1 reviews | Active since Feb 2020
11 Feb 2023, 14:44
MBD needs to do investigation before acting for Vodacom!
MBD acting on behalf of Vodacom with whom I had a cellphone contract which has been fulfilled since October 2022. However, Vodacom continued to deduct contract subscriptions from my bank account. After initial HelloPeter posting Vodacom apologised and reversed the first deduction; however, Vodacom has subsequently continued their debits with me having to instruct my private banker to reverse the debits! Now MBD wants me to pay "outstanding amount" to avoid being blacklisted! ๐ค๐คจ๐ After painfully waiting in telephone queue only to be hung up when next in line, request for MBD to phone back have gone unheeded! Totally ***********!
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Replies (1)MBD's replyOfficial
13 Feb 2023, 08:58Dear Charles Slater,
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply13 Feb 2023, 08:58
Official
Dear Charles Slater,
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
