MBD needs a lesson in basic human decency

If -1 star was available that is what I would choose. MBD is absolutely the worst company I have ever dealt with on my life. In 2020 I lost my job due to pandemic and so I couldn't pay for my FNB cheque account. Due to that my account was handed over to MBD.

I had an arrangement to pay R100 every month because at the time that was what I could afford. Some months I would only be able to pay R50 or even R20 because I was relying on my dad's pension money to help. Let me tell you, these consultants have absolutely no compassion or even an amount of humane decency because they would keep on phoning and rudely speak to me, demanding that I pay the money in full even though I couldn't afford it.

In October last year I got a job but my starting salary was not the best, and even though I advised them that I'd try to pay extra, but these people still kept on hounding me. I was even told that I mustn't make my problem theirs because no one told me to take the overdraft on my account. Anyways fast forward to May, I received a settlement amount to pay and close the account, which I did. But when I emailed to ask for a settlement letter, I was told to phone the bank because MBD isn't handling it anymore. I thought the matter was settled until this morning when I got a call demanding that I pay the balance "owing" because the account was never closed.

When I asked the consultant why is it that I had to speak to the bank when my account was handed over to them, he got snippy. And when I told him that I'd pay some this month and the rest next month, so they need to stop calling he said that it won't happen. Which would be understandable if he wasn't so rude. And when I tried to speak, he kept on speaking over me. At one point I asked him if he just put me on mute so that he could continue to speak without hearing what I had to say.

Overall I really wish that FNB would find a company that actually treats their customers with a bit more empathy.