LB
Lourens B

1 reviews | Active since May 2022

05 Dec 2024, 15:01

MBD = My Bad Day

Wish I could give no stars. Almost a carbon copy of the previous complaint, being called during all times of the day, no information given to me about the exact account in question, why I owe the monies etc.

Staff are rude, hang up on you when you for no reason when they feel they cannot answer your questions and I have requested them on numerous occasions to send me an official e-mail, sms or whatsapp and nothing received.

It took me to find them on the internet, look up my credentials and make payment, so I can just get them off my back.

Staff clearly require training as they are rude and clueless on how to handle these calls...

0
Replies (1)
MBD
MBD's reply05 Dec 2024, 16:03
Official
Dear Lourens B

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD