LB
Lourens B
1 reviews | Active since May 2022
05 Dec 2024, 15:01
MBD = My Bad Day
Wish I could give no stars. Almost a carbon copy of the previous complaint, being called during all times of the day, no information given to me about the exact account in question, why I owe the monies etc.
Staff are rude, hang up on you when you for no reason when they feel they cannot answer your questions and I have requested them on numerous occasions to send me an official e-mail, sms or whatsapp and nothing received.
It took me to find them on the internet, look up my credentials and make payment, so I can just get them off my back.
Staff clearly require training as they are rude and clueless on how to handle these calls...
Helpful (0)
Replies (1)0
Replies (1)MBD's replyOfficial
05 Dec 2024, 16:03Dear Lourens B
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply05 Dec 2024, 16:03
Official
Dear Lourens B
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
