MBD lack of options for settlement, poor call service.

I was contacted by MBD to settle an old amount for a Vodacom contract I cancelled more than 2 years ago. I had a final amount to settle for R670 but it was never accepted and transferred over to MBD without me receiving a call to confirm my account was being handed over.

This morning I received a call and to my surprise was informed I have to pay R1022 to settle the amount. I offered to pay R960 today and to close the matter but received no acknowledgement or confirmation. The call was dropped on me before I could carry on discussing settlement options. I find the service extremely unprofessional and poor.

If I am giving an option to settle today and not let this drag on unnecessarily surely this can be considered?