1 reviews | Active since Feb 2023
MBD keeps on "mistakenly" threatening me, even though I am paying my account.
I have written a review about MBD a number of weeks ago, indicating how they are attempting to intimidate me by sending me sms messages which hints that they will take my assets and/or take me to court. This is even though I do make monthly payments as I have arranged and this was confirmed by one of their employees when I phoned them the previous time. At that time, the person told me to ignore the message as it was a mistake.
I have subsequently received an sms from them telling me that I have "promised" to make a payment on the 28th and that I better stick to this promise. Upon writing the review on this platform, they have since responded to me, saying firstly that I did not promise to make a payment on the 28th, that this was a misunderstanding and secondly, that they have decided to move my payment date from the middle of the month, as arranged with them, to the end of the month. This was done without my knowledge and without my consent.
So yesterday, I have received another threatening sms once again hinting that they will either take my possessions and/or take me to court. If this is another mistake, it is not one that I accept anymore. I also do not accept or agree to them just deciding on their own to change my payment date without my consent.
I have now had it with MBD. As they are not sticking to our arrangement, I will no longer stick to it. If they do not fix these "mistakes" by the 14th of April 2026, and inform me that they have sorted it out, I will not be paying them this month and I will decide whether to pay them next month. I will certainly also not waste my time and money by phoning them again.
Reinette Stander ***
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
