MBD is wasting tax payer money

I owe SARS some money. They have appointed MBD to constantly contact me to remind me of this. For the past few months, I have attempted to pay. However, since neither SARS, nor MBD provide you with a proper bank account details, I have been struggling to do so as I receive an error message every time I click on 'Pay'. I have repeatedly sent e-mails to MBD to request assistance. Although I can see that they read my e-mails they just do not bother to respond. They have, responded only once, telling me that I must look on the SARS website. Before this person has given me this, very useless, advice, I have already done so. It was no help.

Despite my repeated e-mails, MBD keeps on sending me e-mails and phoning me to tell me I must pay. I have even proposed to sign a debit order, that was also ignored. At last I received a response from their "Customer Care" person, telling me that they do not have a Woolworths account for me. So, this was the last straw. I threatened to write a review on this platform, I finally received a response from a person that sounded as if she will really assist me. She agreed to do the debit order and I thought my troubles is now at an end.

But it was not to be. This morning I received a message from her, saying that I must pay the money into SARS's account. Once again not assisting with providing proper banking details.

I suppose MBD gets paid for every message (sms, e-mail and phone call) that they make. If they assist me and I pay, then they are not going to be paid so much.

But I also blame SARS, who is using tax payer money to fund such a company that is no use at all. I will now have to take a day's leave from work to physically go to a SARS office to personally request their assistance. They will, however, still be paying MBD, using tax payer money, to constantly remind me to pay.