MBD is not transparent. Ripping of loyal paying clients trying to get rid of debt: Account no ***; ref no ***

There is something going on with this company. I cant begin to explain how furious i am. Yesterday after talking to 5 different consultants still not getting the info that i want. I have been literally begging for a breakdown statement of my Vodacom account with MBD. My outstanding balance in November 2024 was R23K. Suddenly in January 2025 Its on R31K. And i have made payments on time every month. I want to speak to a manager Today. If i am not contacted i am driving all the way to your offices today. I want to settle this account today and before i do that i want to know what is going on and why the amount from 2 months ago has jumped with r8000. You are ripping of people trying to recover from their debts. Why do this to a loyal paying person. How are you as a company that is supposed to help people recover from debt discouraging them by adding money for whatever reason to their outstanding balances and not even being able to explain why. This is against the law and must be resolved today. Please contact me ***. If i am not contacted by 1pm i am driving all the way from Potchefstroom to JHB to your offices and then you'll have to also compensate me for my fuel as am trying to settle this account with the correct amount owed.