MBD is Harrasful,verbally abusive, unprofessional and lacks compassion

***, Quoting: ***.

After my car was repossessed and sold in my absence and without my consent. I was loaded with a 1.1 million debt after paying for almost 4 years for the car. I escalated this to the ombudsman and the amount was reduced. Now I am being verbally abused by an MBD consultant from hell. There is no customer service, respect and the call is handled like I ******ed someone as the consultant Humbulani from MBD handles the matter like a street **** I.e no compassion, unprofessional, talks over you. Even after indicating that I am in a car with others, the person continued to violate my privacy. I am beyond angry as I am on sick leave and my health impacted by someone who treats customers like kindergarten kids.