MBD INEFFICIENT AND INEFFECTIVE

This is my second negative review of this company, and unfortunately, nothing has changed.

I have been making regular payments towards my ABSA account through this organisation. However, since publishing my previous negative review, I have continued to receive constant automated calls from MBD advising me that my account is in arrears and that payment arrangements need to be made.

On Saturday, 22 August 2026, at 09:35, I contacted MBD and spoke to Bongani. I called again at 10:28 and spoke to Mpho regarding my account.

I asked both consultants why MBD continues to contact me from various telephone numbers, advising that my account is in arrears and that payment arrangements need to be made, when I am already paying my account every month. I also asked what further payment arrangements I am expected to make when arrangements have already been made and I am paying more than the amount originally requested by MBD.

Immediately after my last telephone call, I received the following SMS:

“MBD INC. has made attempts to contact you regarding ur BOUGHTABSA acc. Contact us URGENTLY on ***. Quote ***.”

This is extremely frustrating and inconvenient, particularly because I have been making payments as agreed.

In addition, I requested an account statement via email from Melissa and Tshegofatso and have received absolutely no response. I emailed both of them from my personal email address.

I also explained to Mpho that I would like my personal email address to be used for all future correspondence. Mpho advised me that he had updated this information on the MBD system.

It is extremely disappointing that, despite my previous negative review, the same issues continue. I am still receiving automated calls and urgent SMS messages despite making regular payments, while my requests for basic information, such as an account statement, are simply being ignored.

I would appreciate some proper communication, confirmation of the current status of my account, and an accurate statement showing all payments received and the outstanding balance. Most importantly, I would like this matter to be properly addressed instead of continuing to receive automated messages suggesting that I have failed to make payment arrangements.