MG
Margie G

1 reviews | Active since Nov 2017

28 Feb 2018, 08:30

MBD Incapable of Updating their system

On numerous occasions telephonically and via e-mail have advised and sent through a copy of court order proving I am under sequestration. However, the consultants at MBD do not have the ability to update their system and keep harassing me on a DAILY basis with calls. I am receiving sms's threatening legal action despite me calling and explaining to them I am under sequestration and once again forwarding e-mails (11 in total) with a copy of the court order. This is unacceptable.

0
Replies (3)
MBD
MBD's reply28 Feb 2018, 09:17
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply28 Feb 2018, 12:05
Official

Dear Sir/Madam

With reference to your query logged on the 28 February 2018.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MG
Margie G's update28 Feb 2018, 18:03
Reviewer Update
Yes, you have sent me an email, requesting the court order, which I have sent , once again.