MBD Inc. Pathetic

In April 2018 I received notification that I am behind on my MTN account. Now the best is that, and this is not to make MTN look bad, as the contact person I have at MTN is very helpful, is that I never had and never will open an account at MTN. It came to light that my ID was used to open an account at MTN in Johannesburg, and I stay in Cape Town, for the last 33 years. Best is that MTN can't provide me with any documents that was used to open this account. A case of ***** was opened at MTN.

In April 2018 MTN requested that I forward them an affidavit stating that I did not open the account and that I reside in Cape Town. I did this and in July 2018 I received my first notification from MDB Inc. that I need to pay my MTN account. I first contacted MTN, and I did as they requested, and according to them there was some issue with the affidavit, that I was not made aware of. I again sent the affidavit to MTN, I also sent this to MBD Inc.

Well needless to say, MBD Inc. just ignores everything you sent to them, as well as they never do as requested. I requested an manager give me a call, still waiting, requested that they get in contact with their client MTN, never happened. Last week I received a call and I stated that if this continuous, the calls and sms's I receive basically on a daily basis, I will take matters further, and the reply on the other side was shocking.

As mentioned, although I dislike MTN, the service I received from my contact person, was awesome, but MBD Inc, they are truly pathetic, never get through to the call centre to resolve an issue.

MBD Inc. never gets back to people, and as one of the other reviews state, they complicate things for you, and I am slowly getting fed up with the service and accusations from their side.