SF
Samantha F

1 reviews | Active since Jan 2018

08 Jan 2019, 13:49

MBD INC ANNOYING

Can your annoying consultants just stop.

I have two accounts it would be AMAZING if ONE call center person can contact me regarding me accounts , i have two... i am trying to pay it but the constant confusion makes it SO difficult.

After months of NOT contacting me the only reason i am now getting up to 10 calls a day is because I contacted MBD to get my balance. NOW i absolutely regret doing that.

I paid double on on an account which was finished and trying to explain to your annoying staff to transfer to another loan is just the worst, The replies are "but that has nothing to do you with this account"

ID ONE person can contact me regarding whichever accounts I have there that would be great. I REPEAT ONE PERSON!!!!

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Replies (1)
MBD
MBD's reply08 Jan 2019, 15:00
Official
Dear Sir/Madam
 We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER 
 MBD Credit Solutions (Pty) Ltd.