1 reviews | Active since Feb 2017

20 Feb 2017, 14:55

MBD Inc

<p>After putting in writing the reason why I cannot yet commit to paying an account where the contract is already closed, I am being harrassed daily by the MBD call centre agents. If there is written correspondence as to why I can't make payment, why do I need to be called everyday by the company? Do they not communicate? I called to speak to a senior person but they have such high volumes of calls that all calls go to an answering machine!! </p>

0
Replies (2)
MBD
MBD's reply20 Feb 2017, 15:27
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd

Best regards,

MBD
MBD's reply28 Feb 2017, 14:06
Official

Dear Sir/Madam

With reference to your query logged on the 20 February 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Legal Collections (Pty) Ltd

Best regards,