MS
Martin S

1 reviews | Active since Dec 2011

22 Jul 2023, 13:51

MBD harrassment

MBD is acting on instruction of Vodacom. My son had a 24 month data bundle contract that I paid. The bundle contract expired in 2017 and was canceled at the end of the term. In July 2022 Vodacom still deducted the R100 from my bank. I phoned them repeatedly in August 2022 to enquire about the continued deduction. They repeatedly ensured me that they had NO record of any contract I had with them, yet the debit order was submittedly monthly by Vodacom. I subsequently stopped the debitorder. Miraculously Vodacom found my details on their system and handed me to MDB somewhere in early 2023. Since then the harrassment started despite repeatedly explaining the situation to MBD. I even have phone records of the numerous calls I made to Vodacom in August 2022. The harrassment simply will not stop. I receive messages to pay immediately and receive a preferential deal etc.

0
Replies (1)
MBD
MBD's reply24 Jul 2023, 09:13
Official
Dear Mr Slabber

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD