AN
Albert N

1 reviews | Active since Sept 2016

13 Sept 2016, 11:27

MBD Harrasment

<p>I recently got a call from an MBD employee insisting that I pay my Virgin active account, After trying to explain that I do not have a Vitign active account he persisted me paying the account. I then told him that if I do in fact owe an amount to virign active which I dont as I havent signed a contact with them, he must then send em a signed contact that I have signed with Virign active. He then said that I have to write a letter to MBD requesting this. I have never in my life seen something like this. how can you conifrm someone's date of birth on the phone and harras them but not provide proof from the same person if its required??</p>

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Replies (2)
MBD
MBD's reply13 Sept 2016, 12:12
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC

MBD
MBD's reply26 Sept 2016, 11:03
Official

Dear Sir/Madam

With reference to your query logged on the 13 September 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC