MBD Harassment when unpaid and Ghost when paid!

I have recently cleared my Vodacom account with MBD. They have informed me that it will take a month for me to receive my paid up letter. This is ridiculous, when I need to pay them something they are harassing me for days before my actual schedul date. The schedule date is the 26th but the track your accoun before that day and it always goes off before the actual agreed apon date.

Now that I have paid my account and its closed I have to just wait and get my paid up letter when they decide to send it. I spoke to a consultant almost a week after I have settled my account, she only then closed it and sent my paid up letter to the settlement team. I do not understand why this was not set in place when I arranged for my account to be settle. When asking to speak to someone superior or a manager, she said that she is working from home and has no superior due to that fact. What a poor excuse, so no one is responsible or accountable for the consultants? That just makes no sense to me. I cannot be rushed and tracked like someone that is ************* but as soon as my account is paid up, they have this laid back attitude. The service is poor and I deserve to get my paid up letter ASAP.