LS
Lerato S

1 reviews | Active since Aug 2016

24 Aug 2016, 11:31

MBD harassment for an account that's not even mine!!!!

<p>MBDCS requests pmt on ur HOMECHOICE acc. Please pay instalment of R242.78 immediately. Tel: (011) ********** . Ref: ********** 30</p> <p> </p> <p>My former employee opened this account with home choice and now I'm left with endless phone calls from MBD for an account that's not mine!!! I gave mbd the last contact number of this person that I have yesterday and I'm still getting phone calls today!!!!! So who didn't do their job correctly and why am I getting endless smses and phone calls???? For an account that's not in my name and regarding a person I no longer have contact with (last saw her in January) This is beyond me! I will make sure this is escalated if not resolved!</p>

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Replies (2)
MBD
MBD's reply25 Aug 2016, 07:36
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA

MBD
MBD's reply06 Sept 2016, 12:10
Official

Dear Sir/Madam

With reference to your query logged on 24 August 2016.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MUNNIK BASSON DAGAMA INC