RS
Robyn S

1 reviews | Active since May 2018

31 Jan 2023, 07:39

MBD harassment!

If only I could give a 0 - star review.

My husband and I were under debt consolidation, but during the pandemic he lost his job and I miraculously found one. Fast forward and our debt consolidation is cancelled as we can no longer afford the lump sum and decide to approach who we owe directly to make arrangements. I do so with both MBD and GLA for FNB products from May last year. All I can afford for now as the only person working in my household. With GLA no issues, a lovely site that can be used and people who respond to emails in a professional manner. MBD - worst service provider I have ever encountered. I make payment every month as per arrangement, but I am called every morning from 7am from random numbers and they always want to 'authenticate' me and ask for my ID number. I got called from a number that I don't know and I must give out personal information? I will not do that. These people need to stop calling paying clients who are basically s****ing to make some sort of payment monthly. This is harassment! Everyday I get summons, calls, and its stressful and unnecessary when my account is up to date. Today I got one to say that the last payment was received on the 29th December and its been too long. I get paid on the last working day of the month and that is the 31st of January. No patience and pure tyranny!

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Replies (1)
MBD
MBD's reply31 Jan 2023, 09:36
Official
Dear Ms Sibeko

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD