MBD Harassment
I have paid up my full amount as per the settlement letter received on 05/04/2022. I even paid more than the settlement amount and I am still being harassed for money outstanding. No use trying to phone MBD and log the complaint, you either go to a call centre or the line cuts off. This has gone one for to long and I have logged a formal complaint at the Council for Debt Collectors.
Helpful (0)
Replies (4)0
Replies (4)
MBD's replyOfficial
06 Jun 2022, 16:06Dear Mrs Goetsch
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply06 Jun 2022, 16:06
Official
Dear Mrs Goetsch
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
's updateReviewer Update
07 Jun 2022, 12:35MBD, when I want to log in to your self service today, it says that there is no data for the account. Please advise when I will be receiving my paid up letter with regards to the issue at hand.
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's update07 Jun 2022, 12:35
Reviewer Update
MBD, when I want to log in to your self service today, it says that there is no data for the account. Please advise when I will be receiving my paid up letter with regards to the issue at hand.
image.png 401.67 KB
image.png 401.67 KB
's updateReviewer Update
07 Jun 2022, 15:40My query has been resolved in less than 24 hours because of this review on Hellopeter. Although I am grateful to put this behind me it is just such a pity (and reflection on the company itself and it's business processes) that MBD could not resolve this sooner after sending various emails and doing follow ups on the query/disputes that I logged with them for the past 2 months! First need to threaten with formal complaints and to hang out their dirty laundry for all to see before they took action. To all members of the Public, for any MBD related harassment - email *** (Counsel for Debt Collectors) or do a complaint online at www.cfdc.org.za. MBD - check how many reviews you get in a day, all bad. Time to work a bit on your customer service!
's update07 Jun 2022, 15:40
Reviewer Update
My query has been resolved in less than 24 hours because of this review on Hellopeter. Although I am grateful to put this behind me it is just such a pity (and reflection on the company itself and it's business processes) that MBD could not resolve this sooner after sending various emails and doing follow ups on the query/disputes that I logged with them for the past 2 months! First need to threaten with formal complaints and to hang out their dirty laundry for all to see before they took action. To all members of the Public, for any MBD related harassment - email *** (Counsel for Debt Collectors) or do a complaint online at www.cfdc.org.za. MBD - check how many reviews you get in a day, all bad. Time to work a bit on your customer service!
's updateReviewer Update
07 Jun 2022, 15:45My query has been resolved in less than 24 hours because of this review on Hellopeter. Although I am grateful to put this behind me it is just such a pity (and reflection on the company itself and it's business processes) that MBD could not resolve this sooner after sending various emails and doing follow ups on the query/disputes that I logged with them for the past 2 months! First need to threaten with formal complaints and to hang out their dirty laundry for all to see before they took action. To all members of the Public, for any MBD related harassment - email *** (Counsel for Debt Collectors) or do a complaint online at www.cfdc.org.za. MBD - check how many reviews you get in a day, all bad. Time to work a bit on your customer service!
's update07 Jun 2022, 15:45
Reviewer Update
My query has been resolved in less than 24 hours because of this review on Hellopeter. Although I am grateful to put this behind me it is just such a pity (and reflection on the company itself and it's business processes) that MBD could not resolve this sooner after sending various emails and doing follow ups on the query/disputes that I logged with them for the past 2 months! First need to threaten with formal complaints and to hang out their dirty laundry for all to see before they took action. To all members of the Public, for any MBD related harassment - email *** (Counsel for Debt Collectors) or do a complaint online at www.cfdc.org.za. MBD - check how many reviews you get in a day, all bad. Time to work a bit on your customer service!