WO
William O

1 reviews | Active since Apr 2010

03 Feb 2021, 10:48

MBD harassing the wrong person

For the last few weeks I have been receiving at least 2 phone calls for a person I do not know or know anything about. I have also had my phone number for over 20 years and it has never belonged to anyone else.

When I try to explain the situation they just put the phone down in my ear or the phone system cuts me off and the calls just continue. I have also sent several mails to MBD to explain the situation and to complain about the harassment. THEY HAVE NOT REP**** AND THE CALLS HAVE NOT STOPPED.

Trying to block them on Truecaller also does not work.

I am at my wits end with this situation and I even started to spam them with my complaint mails but it doesn't seem to have any effect at all.

It is obvious they are just chasing money and they do not care.

0
Replies (2)
MBD
MBD's reply04 Feb 2021, 13:25
Official
Dear Sir/Madam
 We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.  Kind regards COMPLAINTS OFFICER  MBD Credit Solutions (Pty) Ltd. 

WO
William O's update05 Feb 2021, 11:25
Reviewer Update
And when I sent a complaint mail to queries @mbdcs.co.za I get this reply:
Your message

To: Queries
Subject: Fwd: URGENT
Sent: Wednesday, February 03, 2021 10:27:52 AM (UTC+02:00) Harare, Pretoria

was deleted without being read on Friday, February 05, 2021 10:43:17 AM (UTC+02:00) Harare, Pretoria.

SO THEY DELETE THEIR MAILS WITHOUT READING IT AS WELL.