JK
Jacque K

1 reviews | Active since Apr 2021

19 Aug 2026, 10:43

MBD harassing me for a paid-up account! Abusive agents calling from mobile numbers.

unnik Basson Dagama (MBD) is currently engaging in ******* and highly abusive collection practices under Reference *** [168]. MBD is attempting to collect a "default" on behalf of RCS [168]. However, the debt is completely non-existent. I have paid RCS R 4,500.00 via Standard Bank, which RCS is currently holding in their suspense account [168, 169]. Both RCS and MBD have been provided with the official, bank-stamped GoTyme statements showing every single payment [168]. Instead of freezing the account while the dispute is processed—as they are legally required to do under the National Credit Act—MBD has unleashed abusive agents on me [168]. On 19 August 2026, an operator calling from *** called me a **** when I referred to my bank statements, screamed at me, and slammed the phone down [168]. Pursuing a debt that you have written proof has been paid, and harassing a consumer in this manner, is a direct violation of Section 15 of the Debt Collectors Act and Section 40 of the Consumer Protection Act [168]. This matter has been escalated to the Council for Debt Collectors, the National Financial Ombud (NFO), and the Information Regulator for data privacy violations [168]. If your agents call me from private cell numbers and abuse me again, I will add ******** harassment charges to the dossier.

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Replies (1)
MBD
MBD's reply20 Aug 2026, 09:23
Official
Good day Jacque D

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD