NB
Navitha B
1 reviews | Active since Feb 2013
06 Nov 2019, 07:35
MBD - failure to send instructions
Good day,
Trust you are well.
Please can you assist? I had an outstanding amount to pay on my Capitec account, I settled the full amount last month and also received a paid up letter.
I did a credit check on Friday (4th Oct) and picked up that the Capitec Account is still picking up on my name when I retrieved a credit check from Experian.
I called the Experian call center and they asked me to contact you guys and have you send an instruction to them to have this account closed.
Please can you assist and have this removed asap as I need to apply for a bond?
Kindly assist?
Navitha Baulraj
Helpful (0)
Replies (4)0
Replies (4)
MBD's replyOfficial
06 Nov 2019, 09:09Dear Sir/Madam.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICERMUNNIK BASSON DAGAMA INC
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICERMUNNIK BASSON DAGAMA INC
MBD's reply06 Nov 2019, 09:09
Official
Dear Sir/Madam.
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICERMUNNIK BASSON DAGAMA INC
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course. Kind regardsCOMPLAINTS OFFICERMUNNIK BASSON DAGAMA INC
NB
Navitha B's updateReviewer Update
06 Nov 2019, 09:31Thank you
NB
Navitha B's update06 Nov 2019, 09:31
Reviewer Update
Thank you
NB
Navitha B's updateReviewer Update
07 Nov 2019, 16:32Good day, My name is Navitha BaulrajMy ID Number is ***Capitec Ref is C.PILLAY/NM/(***) I had an outstanding amount to pay on my Capitec account, I settled the full amount in September 2019 and also received a paid up letter. I did a credit check yesterday with Experian and picked up that the Capitec Account is still picking up on my name. I made many calls to MBD and Experian only to find out that Johanna Mhlongo did not add in the correct account number when sending the instructions to the credit bureaus. I then called the MBD call centre again to speak to Johanna and was not able to speak to her as she doesn’t take calls. I don’t understand how a big company of that nature operates. Please can you assist and have this removed asap from all 3 credit bureaus? Thank you
NB
Navitha B's update07 Nov 2019, 16:32
Reviewer Update
Good day, My name is Navitha BaulrajMy ID Number is ***Capitec Ref is C.PILLAY/NM/(***) I had an outstanding amount to pay on my Capitec account, I settled the full amount in September 2019 and also received a paid up letter. I did a credit check yesterday with Experian and picked up that the Capitec Account is still picking up on my name. I made many calls to MBD and Experian only to find out that Johanna Mhlongo did not add in the correct account number when sending the instructions to the credit bureaus. I then called the MBD call centre again to speak to Johanna and was not able to speak to her as she doesn’t take calls. I don’t understand how a big company of that nature operates. Please can you assist and have this removed asap from all 3 credit bureaus? Thank you
MBD's replyOfficial
18 Nov 2019, 09:20Dear Sir/Madam
With reference to your query logged on the 06 November 2019.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. Kind regardsCOMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
With reference to your query logged on the 06 November 2019.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. Kind regardsCOMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
MBD's reply18 Nov 2019, 09:20
Official
Dear Sir/Madam
With reference to your query logged on the 06 November 2019.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. Kind regardsCOMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
With reference to your query logged on the 06 November 2019.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided. Kind regardsCOMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd