NM
Ndebenkulu M

1 reviews | Active since Nov 2018

13 Apr 2022, 20:37

MBD failing to to address FNB account that I was paying through them

I had a Cheque account with FNB that was handed over to MBD Attorneys for collection. MBD called and offered a 20% discount and we agreed on 6 month payment plan of R5445. 00. I paid managed to pay off my account in 5 months. I've been calling MBD to arrange a paid-up letter to no avail. Today I received an SMS stating that the very same account has been handed over to Ramdup Attorneys for collection. I called FNB the whole of today, to ask why did they hand my account over to Ramdup Attorneys because the account was paid up with MBD, but with no luck. I even went to the branch but still they couldn't assist. I also called MBD Attorneys but they told they can't assist since the account is closed on their system. Please help

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Replies (1)
MBD
MBD's reply20 Apr 2022, 09:50
Official
Dear Mr Mlotshwa

We acknowledge receipt of your query raised the matter is receiving our attention and it has been referred to our client for assistance and further instruction. We will revert to you on receipt of feedback. 

Kind Regard, 
Complaints Officer 
MBD