Mbd failed me Period

Mbd failed me after speaking with the complaints officer I thought I was going to get help at last but they are all the same, it's over a month now since I sent all documents they requested I have been waiting for proof they direct line are not going through and they are not responding to my emails and my ITC score dropping because of them not tracing my money. I have been patient long enough Im taking this matter further Chanel 157 is waiting for my story.